Lost or Stolen Card

At IncredibleBank, your debit and credit card security is of the utmost importance to us. We want you to have multiple ways to report and for us to help you when you run into trouble with your card.

Debit Card

Your debit card is lost or stolen:

1. During regular business hours stop into a branch for a new, instant-issue debit card or contact us at: 888-842-0221.
2. After hours call:
   1. Domestic: 1-866-546-8273
   2. International: 1-206-352-4990
      
3. Report your card lost or stolen through your IncredibleBank app.

You need to report fraud on your debit card:

1. Call 855-293-2456
2. If you received a message about a transaction, follow the guide and directions in the message.

Credit Card

Your credit card is lost or stolen:

1. Call the following number based on the type of card you have:
   1. Business Card: 866-552-8855
   2. Consumer Card: 800-558-3424

You need to report fraud on your credit card:

1. Call the following number based on the type of card you have:
   1. Business Card: 866-552-8855
   2. Consumer Card: 800-558-3424