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How to Use Zelle®
Send and receive money with Zelle® in minutes.*
It's free in the IncredibleBank mobile app.
Zelle® is a convenient way to send and receive money with friends, family and others you trust. Whether you're splitting the cost of a meal, gift, or trip, Zelle® makes it easy to pay your share. Over 100 million people are enrolled with Zelle®, so you can send money to friends and family even if they don't bank at IncredibleBank.*
Why use Zelle®?
Free
It's free to send and receive money with Zelle® from the IncredibleBank mobile app.
Fast
Money goes straight into your account and is available to use in minutes.*
Private
All you need is an email address or U.S. mobile number. Your account information and activity stay private.
Make the switch to Zelle®.
Download the IncredibleBank mobile app to get started:
Enroll with Zelle® in 3 simple steps:
Log into the IncredibleBank mobile app.
On your mobile or online banking dashboard, select "Send money with Zelle®".
Enroll your email address or U.S. mobile number.
You’re ready to start sending and receiving money with Zelle®. Zelle® transactions show up in your account activity, so you can easily keep track of your money.
Next time you need to send money, use Zelle®!
Frequently Asked Questions
How do I use Zelle®?
You can send, request, or receive money with Zelle®. To get started, log into the IncredibleBank mobile app®or online banking. On your mobile or online banking dashboard, select "Send money with Zelle®".
To send money using Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.
To request money using Zelle®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like, include an optional note, review and hit "Request". If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your IncredibleBank account, typically within minutes.
If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:
a. Click on the link provided in the payment notification you received via email or text message.
b. Select IncredibleBank.
c. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.
Is my information secure?
Who can I send money to with Zelle®?
Since money is sent directly from your IncredibleBank account to another person's bank account within minutes*, Zelle® should only be used to send money to friends, family and others you trust.
If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).
Can I pay a small business with Zelle®?
Does IncredibleBank or Zelle® offer purchase protection?
I believe I’ve been a victim of a scam. Who should I contact?
Can I use Zelle® internationally?
Can I reverse or cancel a payment?
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment". If you do not see this option available, please contact our customer support team at 866-842-0221 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app®or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you know and trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at 866-842-0221 to determine what options are available.
Are there any fees to send money using Zelle®?
Your mobile carrier's messaging and data rates may apply.
What if I want to send money to someone whose bank or credit union doesn't offer Zelle®?
As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money. The list of participating financial institutions is always growing. You can find the updated list of participating banks and credit unions live with Zelle® at zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.
I have scanned a Zelle® QR code, but it isn't working.
* To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.